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Returns

When ordering from a catalogue or online, sometimes things look different than we imagine or, as is often the case with construction projects, details change causing you and your customer to alter their original plan. We will try to be as accommodating as possible if you or your customer changes their mind or a product is not suitable following delivery.

We have put together a simple guide should you need to make a return or exchange.

Our returns policy is based on purely on selling B2B which means our terms do not fall under The Consumer Contracts Regulations 2013. Please be aware of your rights as a business customer when buying online.

We cannot accept returns on any made to order products, this applies to all kitchen and bedroom furniture, worktops and selected appliances.

If you have surplus items from your kitchen order that you believe were included in the design in error please contact [email protected]ibution.com to discuss further.

We are able to accept appliance, sink & tap returns in line with the above guidelines within 14 days from the date of delivery.

We cannot accept a return that arrives with us after the 14 day period or that has not been requested through our sales team. For brands that state returns are not permitted with openened packaging, if your return is received and the packaging is not sufficient to qualify the item(s) as brand new, then we will not be able to refund you and you will need to arrange collection of the appliance(s) or we can redeliver to you at a charge depenidng on your location and the size/weight of the shipment.

In the unlikely event that we deliver an incorrect item to you or your customer, this product will be exchanged without any subsequent charges.

Please check your order confirmation thoroughly once your order is placed to prevent later return.

You can view full details of our returns policy with restocking charges here. Download in PDF format

Contact us

The team at Gardiner Distribution Ltd would love to hear from you; whatever your enquiry, simply fill out the below form and we will respond within 24 business hours.


We are proud to work with the following brands